Services Description

The program is a promotional offering made available by Go Lime to Royal LePage, and the home buyers and sellers it represents. The program provides limited complimentary residential HVAC preventative maintenance services, subject strictly to the terms herein, technician availability, service area restrictions, operational limitations, and Go Lime's discretion ("Services").

The Services do not constitute an HVAC service contract, maintenance agreement, warranty, insurance program, home inspection, engineering assessment, building compliance certification, or any guarantee of system performance of condition.

Eligibility

The Services are available only to active Participants. Proof of transaction and/or agreement status may be required. All determinations of eligibility are final and made at Go Lime's discretion.

Go Lime reserves the unrestricted right to verify eligibility at any time; request supporting documentation; refuse service where eligibility cannot be determined; and revoke participation for misuse, abuse, misrepresentation, or non-compliance.

Scope of Services

The Services will be provided by Go Lime and are limited to basic maintenance services for residential HVAC and water-heating systems. Repairs, emergency services, parts, replacements, upgrades, or services beyond standard maintenance are excluded unless otherwise specified and may be offered at additional cost. Go Lime and Royal LePage reserve the right to modify, substitute, or discontinue services at any time. [1]

Excluded Services

Unless expressly agreed in writing, the Services exclude: repairs of any kind; emergency services calls; diagnostic troubleshooting beyond basic maintenance; ductwork cleaning or repair; gas fitting, electrical, plumbing, or structural work; mold, asbestos, or hazardous material remediation; commercial or industrial systems; rooftop units; inaccessible equipment; code compliance inspections; permit-related work; equipment installation; smart-home integrations; indoor air quality testing; balancing or airflow engineering; and, any work requiring specialized access equipment.

No Certification or Inspection

The Services performed do not constitute a certified home inspection; engineering advice; safety certification; code compliance inspection; warranty inspection; or professional consulting services. [2]

Additional Incentives

Eligible Participants who elect to switch from their existing home-energy provider or an existing owned unit may qualify for promotional incentives, including gift cards.

Appointments and Access

All appointments are:
a. subject to availability;
b. may be modified, postponed, or cancelled by Go Lime at any time; and
c. must occur within Go Lime's designated service areas.

No guaranteed response time or appointment timeline is provided.

Property Access

Participants must provide:
a. safe, unobstructed, and lawful access to the property;
b. access to all relevant equipment; and
c. a safe working environment for technicians.

Go Lime reserves the right to refuse, terminate or suspend the Services immediately where unsafe conditions exist; animals pose risk; equipment is inaccessible; hazardous substances are present; abusive or inappropriate conduct occurs; and all those instances which, in the sole and absolute discretion of the technician, may pose a danger to them.

Limitations & Exclusions

Promotion incentives are:
a. limited in quantity and subject to availability;
b. non-transferable, not redeemable for cash, and cannot be combined with any other offers;
c. not eligible for substitutions;
d. may be subject to minimum transaction values and closing requirements; and
e. will not be issued where switching violates the terms of an existing contract or similar obligation, or applicable law. [3]

Privacy

You authorize Go Lime, its affiliates and anyone else acting for Go Lime to collect, hold, use, exchange and disclose your personal information for any of the following purposes:
a. to confirm your identity;
b. to administer and manage the Services;
c. verify eligibility;
d. communicate regarding appointments; to provide to our lenders; or
e. as otherwise required for the purposes of delivering the Services or permitted by law.

You agree that we, or our marketing partners, may send information to you about products and services that may be of interest to you. You may withdraw your consent to these marketing messages at any time. You have a general right to access and rectify personal information about you that we hold. All matters surrounding our collection, use and disclosure of your personal information are fully explained in our privacy policy, a copy of which is available on our website or upon written request to us.

Force Majeure

Go Lime shall not be liable for any delay, interruption, deficiency, damage, loss, or failure in the performance or provision of the Services to the extent caused by circumstances beyond Go Lime's reasonable control, including but not limited to: acts of God; severe weather; flood; fire; epidemic or pandemic; public health emergency; labour shortages or disputes; strikes; lockouts; material or equipment shortages; supply chain disruptions; transportation delays; utility outages; internet or telecommunications failures; governmental actions, orders, or restrictions; changes in applicable law; civil unrest; war; terrorism; or any other event or condition beyond Go Lime's reasonable control (each, a "Force Majeure Event").

In the event of a Force Majeure Event, Go Lime may suspend, delay, reschedule, modify, limit, or cancel the Services or the promotional campaign, in whole or in part, without liability or obligation. Go Lime shall use commercially reasonable efforts to resume the Services as soon as practicable following the cessation of the Force Majeure Event.

Nothing in this clause shall obligate Go Lime to provide substitute services, monetary compensation, or any other remedy arising from a Force Majeure Event affecting the promotional campaign or the complimentary services.

AS IS Services

ALL SERVICES ARE PROVIDED "AS IS WHERE IS" AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GO LIME DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, QUALITY, AND WORKMANLIKE PERFORMANCE.

Release and Indemnity

Participant agrees to release, defend, indemnity, and hold harmless Go Lime and their respective affiliates, officers, directors, employees, agents, contractors, and representatives from and against all claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from participation in the program; condition of the HVAC equipment; property access issues; pre-existing defects; third-party claims; or, Participant's breach of these Terms.

Governing Law

These terms shall be governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these terms or the Services shall be resolved exclusively by a court of competent jurisdiction located in Ontario, Canada.

Entire Agreement

These Terms constitute the entire agreement relating to the Program and supersede all prior communications, representations, or understandings, whether oral or written.