Your Simple Shopping Journey


Step 1: Choose Your Product
No pushy sales appointments - just an easy way to shop. Browse our online store, compare top-rated home comfort solutions, and pick what works best for your space. All from the comfort of, well… your home.


Step 2: Choose How You Pay & Place Your Order
Go Flex: A flexible monthly subscription with no surprises.
Pay Upfront: One-time payment, zero fuss.
Both options include professional removal (if needed) and seamless installation of your new equipment.
Once you've made your choice, check out securely.
We accept Google Pay, Apple Pay, and all major credit cards.


Step 3: Order Confirmation
Our friendly customer service team will contact you to ensure you've selected the best product for your needs and confirm your order details.


Step 4: Professional (Care-full) Installation
A licensed expert will arrive at your convenience, handle the installation with precision, and ensure everything meets the highest safety standards. We take pride in our care, professionalism, and a “leave no trace” policy - meaning no mess, no stress.
By the time we’re gone, the only thing you’ll notice is how effortlessly your new equipment works.


Step 5: Receive Documentation & Support
We'll provide you with all necessary documents, warranty details, and ongoing support to ensure you're fully covered and satisfied. It comforts us to know you’re fully satisfied.
Frequently Asked Questions
Does my monthly price ever go up?
Our pricing isn’t a flashy promotional rate - it’s fair and transparent from the start. Over time, there may be minor adjustments to ensure you continue receiving top-notch service. But don’t worry - we’re talking about just a dollar or two per year at most. No surprises, just straightforward savings. Plus, you can purchase the equipment at any time, giving you ultimate savings and flexibility.
What happens if I move?
Moving? No problem. Our Go Flex plan is fully transferable to the next homeowner, allowing them to seamlessly pick up where you left off. Just let us know 30 days before your move, and we’ll handle the rest. We’re here to make your move hassle-free, just the way it should be.
What happens to my old tank?
We’ve got it covered. We’ll take care of draining, disconnecting, and removing your old tank, even returning it to your previous supplier. If you’re still under contract, you’ll be responsible for any fees or buyouts from your current provider. You won’t have to lift a finger (except maybe to wave goodbye to the hassle).
What is the warranty with my purchase?
With the Go Flex Program, you’re 100% covered—24/7/365—for both parts and labour, including annual maintenance. If you choose to purchase the equipment, you’ll receive the standard manufacturer’s warranty. Start with the Go Flex Program to enjoy all the benefits we offer, and when you’re ready, you can purchase the equipment at your convenience.
How long have you been in business?
Go Lime has been keeping homes comfortable since 2011. With over 18,000 customers across Ontario, we’ve spent more than a decade earning the trust of homeowners just like you. Partnering with trusted names like Enbridge, Home Depot, and Walmart, you can count on the Go Lime team to take care of your family.
Is Go Flex a rental, and what is the term?
Go Flex isn’t a never-ending rental contract. It’s a game-changer: an industry-first flexible 180-month subscription with an anytime purchase option. Here’s how it works: 50% of your monthly payment reduces your purchase price, while the other 50% covers 24/7 service, annual maintenance, and unlimited parts and labour coverage. You get all the perks of ownership without the headaches—and the flexibility to purchase the equipment at any time.
What is the process for returning my old Water Heater to my existing provider?
For your convenience, we ensure that your old water heater is returned to the existing provider within 30 calendar days. Our team handles the process efficiently, so you don’t have to worry about a thing. If you have any questions or need further assistance, we're always here to help.
More than 18,000 homeowners in Ontario trust Go Lime with their hot water needs. We deliver choice, transparent buyouts, and best price in Ontario.


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