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Water Heater Protection Plan

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Water Heater Protection Plan

Clock icon with circular arrows,

Endless hot water when you
want it

Compact,
space-saving design

Lower energy bills

Longer life than tanks

Description

Most Ontario homeowners never service their water heater until it breaks down. Go Lime is changing that with Canada's first proactive water heater maintenance plan, designed to keep your unit running efficiently, safely, and longer than ever.

What's Included:

Every plan covers one annual visit from an experienced Go Lime technician who will service your water heater from top to bottom:

  • Tank Flushing removes sediment buildup that reduces efficiency and shortens the unit's lifespan
  • Flame Rod Cleaning ensures proper ignition and clean, efficient combustion every cycle
  • Temperature Adjustment verifies your temperature settings are optimized for both safety and energy savings
  • Gas Line & Venting Inspection checks gas lines for leaks and confirms proper venting to prevent hazardous buildup
  • Plumbing Inspection examines all plumbing connections near the unit and flags anything that could affect performance


What's Not Covered?


To keep things transparent, the following are excluded from this plan:

  • Full water heater unit replacement
  • Issues caused by improper installation
  • Damage from external factors such as flooding or fire
  • Ancillary equipment — water softeners, filtration systems, and similar add-ons
Read more

Description

Most Ontario homeowners never service their water heater until it breaks down. Go Lime is changing that with Canada's first proactive water heater maintenance plan, designed to keep your unit running efficiently, safely, and longer than ever.

What's Included:

Every plan covers one annual visit from an experienced Go Lime technician who will service your water heater from top to bottom:

  • Tank Flushing removes sediment buildup that reduces efficiency and shortens the unit's lifespan
  • Flame Rod Cleaning ensures proper ignition and clean, efficient combustion every cycle
  • Temperature Adjustment verifies your temperature settings are optimized for both safety and energy savings
  • Gas Line & Venting Inspection checks gas lines for leaks and confirms proper venting to prevent hazardous buildup
  • Plumbing Inspection examines all plumbing connections near the unit and flags anything that could affect performance


What's Not Covered?


To keep things transparent, the following are excluded from this plan:

  • Full water heater unit replacement
  • Issues caused by improper installation
  • Damage from external factors such as flooding or fire
  • Ancillary equipment — water softeners, filtration systems, and similar add-ons
Read more

Frequently Asked Questions

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Frequently Asked Questions

Does my monthly price ever go up?

Our pricing isn’t a flashy promotional rate - it’s fair and transparent from the start. Over time, there may be minor adjustments to ensure you continue receiving top-notch service. But don’t worry - we’re talking about just a dollar or two per year at most. No surprises, just straightforward savings. Plus, you can purchase the equipment at any time, giving you ultimate savings and flexibility.

What happens if I move?

Moving? No problem. Our Go Flex plan is fully transferable to the next homeowner, allowing them to seamlessly pick up where you left off. Just let us know 30 days before your move, and we’ll handle the rest. We’re here to make your move hassle-free, just the way it should be.

What is the warranty with my purchase?

With the Go Flex Program, you’re 100% covered—24/7/365—for both parts and labour, including annual maintenance. If you choose to purchase the equipment, you’ll receive the standard manufacturer’s warranty. Start with the Go Flex Program to enjoy all the benefits we offer, and when you’re ready, you can purchase the equipment at your convenience.

How long have you been in business?

Go Lime has been keeping homes comfortable since 2011. With over 150,000 customers across Ontario, we’ve spent more than a decade earning the trust of homeowners just like you. Partnering with trusted names like Enbridge, Home Depot, and Walmart, you can count on the Go Lime team to take care of your family.

Is Go Flex a rental, and what is the term?

Go Flex isn’t a never-ending rental contract. It’s a game-changer: an industry-first flexible 180-month subscription with an anytime purchase option. Here’s how it works: 50% of your monthly payment reduces your purchase price, while the other 50% covers 24/7 service, annual maintenance, and unlimited parts and labour coverage. You get all the perks of ownership without the headaches—and the flexibility to purchase the equipment at any time.

What happens to my old tank?

We’ve got it covered. We’ll take care of draining, disconnecting, and removing your old tank, even returning it to your previous supplier. If you’re still under contract, you’ll be responsible for any fees or buyouts from your current provider. You won’t have to lift a finger (except maybe to wave goodbye to the hassle).

What is the process for returning my old Water Heater to my existing provider?

For your convenience, we ensure that your old water heater is returned to the existing provider within 30 calendar days. Our team handles the process efficiently, so you don’t have to worry about a thing. If you have any questions or need further assistance, we're always here to help.

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Questions? Email us at askexperts@golime.com and we'll get back to you fast - no hassle, just answers.

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